We pride ourselves on providing high-quality, stylish accessories for your dogs. To ensure the longevity and safety of our products, we ask that all customers adhere to the following:
SUPERVISION:
- Always supervise your dog while they are using our accessories. This helps prevent any potential accidents, such as chewing, which can compromise the integrity of the product.
CORRECT USAGE:
- Ensure that you are using the appropriate accessory for your dog's specific needs. For dogs that tend to pull heavily, please ensure you are using a harness or lead designed to withstand such force. Using the correct product reduces the risk of damage and ensures your dog's safety.
- It is essential that dog owners ensure the accessories they choose are suitable for their dogs. They should ensure that the accessories fit correctly and do not cause any discomfort. Lola&Toff Ltd are not responsible for any issues arising from ill-fitting accessories. Since each dog is unique, a single size may not fit all dogs of the same breed. For help with sizing, please contact us at lolaandtoff@outlook.com where we are happy to help.
INSPECTION:
- Regularly inspect the accessories for any signs of wear and tear. If you notice any damage, you should stop using it immediately.
NO REPLACEMENT POLICY:
- Please note that we do not offer replacements for accessories damaged due to chewing or improper use. It is the responsibility of the pet owner to ensure the accessories are used correctly and under supervision.
- For dogs that pull excessively, our accessories may experience a shorter lifespan. We do not offer refunds or replacements for accessories that have been misused or damaged by the dog.
Lola&Toff Ltd does not accept legal responsibility for the use or misuse of our products. We reserve the right to update our disclaimers and policies at any time without prior notice.
Thank you for your understanding (Lola&Toff Team)